PayPal - San Jose, CA

posted 3 months ago

Full-time - Mid Level
Hybrid - San Jose, CA
5,001-10,000 employees
Credit Intermediation and Related Activities

About the position

PayPal is seeking a talented Machine Learning Scientist to join our Global Machine Learning team, driving the development of AI-driven solutions that will shape the future of PayPal. In this role, you will design and develop machine learning solutions that include personalization, recommendation, and ranking of deals and promotions across our brands, including BrainTree, Venmo, and PayPal. Your primary goal will be to optimize the customer journey through personalized and engaging experiences. With a strong background in machine learning and practical experience in building and implementing large-scale predictive models, you will help bring insights and identify additional opportunities from data and machine learning to market. Your day-to-day responsibilities will include developing and implementing advanced machine learning models, such as gradient boosted decision trees, graph neural networks, and deep learning models, to solve critical business problems related to the recommendation of PayPal products. You will also work on personalizing product experiences, including user interface flows, and optimizing the lifecycle of customers on the platform. Additionally, you will design and deploy scalable generative AI solutions as part of the ecosystem, enhancing PayPal's ability to provide a seamless customer experience by collaborating closely with our engineering group and PayPal's Platforms organization. Effective communication is key in this role, as you will need to convey complex concepts and the results of models and analyses to both technical and non-technical audiences. Your insights and expertise will influence partners and customers, driving the adoption of your solutions. This position offers a unique opportunity to be at the forefront of machine learning innovation within a leading global payments platform.

Responsibilities

  • Develop and implement advanced ML models to solve critical business problems related to recommendation of PayPal products.
  • Personalize product experiences including UI flows and optimize the lifecycle of customers on the platform.
  • Design and deploy scalable generative AI solutions as part of the ecosystem.
  • Collaborate closely with engineering and PayPal's Platforms organization to enhance customer experience.
  • Communicate complex concepts and results of models to technical and non-technical audiences.

Requirements

  • Masters degree or equivalent experience in a quantitative field (Computer Science, Mathematics, Statistics, Engineering, Artificial Intelligence, etc.) with 3+ years of relevant industry experience or PhD with 2+ years of relevant industry experience.
  • Experience in Recommendation, Ranking, Product and Marketing domains is a big plus.
  • Proficient in programming languages such as Python and SQL.
  • Familiarity with machine learning frameworks and packages such as Tensorflow and PyTorch.
  • GCP/Hadoop and big data experience is an advantage.
  • Experience leading ML projects with a track record of delivering solutions with attention to detail and efficiency.
  • Experience shipping real-time models is a big plus.
  • Fluent spoken and written English communication skills.

Nice-to-haves

  • Experience in the financial technology sector.
  • Knowledge of cross-border payment solutions.
  • Familiarity with user experience design principles.

Benefits

  • Flexible work environment
  • Employee shares options
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Annual performance bonus
  • Equity options
  • Mental health resources
  • Paid time off
  • Parental leave
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