Senior Manager Airport Operations

About the position

Sun Country Airlines is seeking a Senior Airport Operations Manager to provide outstanding operational performance through effective cross functional leadership while also assisting in ensuring front line visibility and execution in station and corporate goals. This position oversees and manages the Ground Training department and the supply chain purchasing and station system distribution. Communicates all customer service-related policies and procedures and develops process improvements impacting station employees and Sun Country customers.

Responsibilities

• Collaborate with senior level management to provide strategic and operational planning input across all operational divisions to facilitate and execute Sun Country initiatives
• Manages and oversees the Ground Ops Training Department, curriculum development and delivery standards to ensure quality control within the ground operations department
• Develops and maintains statistical data, prepares information and reports pertaining to budgets, office forecasts, operations, and performance
• Makes department purchases, manages supply inventory for aircraft and station operations, processes statements and invoices for payment, responsible to explore cost saving opportunities and initiatives
• Interface with department heads, business partners, government agencies, airport authorities and vendor leadership
• Provide oversight and direction to stations group in new locations, and seasonal openings/closings
• Conducts Safety Risk Assessments, hazard identifications, institute risk mitigations when new Ground operations policies or procedures are introduced, present and action findings and recommendations
• Identify resources and qualify productivity results for department projects
• Investigate and assist customer feedback specific to airports and field service staff members
• Conducts periodic reviews of Ground programs and policies to ensure accuracy, standardization, and compliance at airport stations
• Author and content developer for ground communications, including memos, safety alerts, and SY Flyer Ground operations newsletter
• Other duties as assigned by the Director of Airport Operations

Requirements

• College degree in Aviation, Airline Management or equivalent
• Knowledge of regulatory framework for all functions of Ground operations
• Prior airline experience

Nice-to-haves

• Must be detail oriented, accurate, able to multi-task, handle stress well, high energy, positive, executive level presence
• Strong interpersonal, presentation and communication skills; ability to articulate ideas and concepts skillfully
• Demonstrated high level of professionalism and success in previous leadership roles
• Ability to work from concepts to create completed works
• Demonstrated ability to effectively manage multiple concurrent projects, make decisions and meet deadlines
• Ability to work as a team player with strong customer service orientation
• Ability to work with confidential material
• Self-motivated and task oriented

Benefits

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support