Senior Manager, Brand Maintenance And Repair (Facilities)

$105,600 - $161,100/Yr

Ross-Shire Engineering - Dublin, OH

Full-time - Mid Level

Remote - Dublin, OH

1,001-5,000 employees

General Merchandise Retailers

About the position

The Senior Manager, Brand Maintenance and Repair (Facilities) at Ross is responsible for managing and developing the Repairs and Janitorial teams to ensure high-quality, cost-effective delivery of services related to brand maintenance across all stores. This role involves overseeing vendor relationships, managing budgets, and ensuring operational standards are met while supporting the overall strategy of the Brand Maintenance & Repair department.

Responsibilities

• Manage and develop Repairs and Janitorial teams to ensure high-quality service delivery.
• Oversee vendor management and ensure service levels are met using KPIs.
• Deliver consistent and accurate reporting of operational standards and project updates.
• Collaborate with cross-functional business partners and store leadership teams for timely execution of services and projects.
• Support the development of annual store janitorial expense budgets and approve monthly forecasts.
• Travel to stores occasionally to oversee quality and service delivery.
• Engage in performance management and development of direct reports.
• Manage the ongoing performance of vendors and make recommendations based on performance.
• Sign off on communication plans to stores during BMR activities.
• Support the Senior Director in the execution of team strategy and priorities.

Requirements

• Minimum 7 to 10 years of maintenance management experience, preferably in a retail setting.
• Four-year college degree preferred.
• Strong leadership and communication skills.
• Strong project management and problem-solving skills required.
• Ability to influence and drive results through cross-functional partnerships.
• Strong customer focus and ability to anticipate customer needs.
• Strong knowledge of store operations processes, particularly in maintenance and janitorial services.
• Experience with developing budgets, monthly forecasts, and reporting.
• Strong vendor management and negotiation skills.
• Advanced proficiency in Word, Excel, and PowerPoint.

Benefits

• Competitive salary range of $105,600 - $161,100 based on experience and qualifications.
• Opportunities for career growth and development.
• Inclusive work environment with a focus on diversity and community engagement.