Walmart - Bellevue, WA
posted 3 months ago
As the Senior Manager of Seller Performance Operations, you will play a critical role in shaping the success of our seller community. Your leadership will ensure the highest standards of seller performance, enhancing customer satisfaction and achieving our critical performance goals. You will also lead the process to manage our roadmap to ensure it is kept on track and we are held accountable to meeting deadlines. This role requires a strategic thinker with a passion for excellence, an analytical mindset, and the ability to lead and inspire a team. In this position, you will develop and implement strategies to monitor, evaluate, and enhance seller performance, ensuring alignment with Performance Standards objectives. You will lead a team responsible for the operational execution of seller performance programs, including performance monitoring, reporting, and improvement initiatives. Collaboration with cross-functional teams, including Product, Customer Service, and Data Analytics, will be essential to identify and address key drivers of seller performance. You will provide feedback to the Performance Operations Strategy and Programs team based on metrics and KPIs to effectively measure seller performance and operational efficiency. Your responsibilities will also include managing communication and relationships with key internal stakeholders, providing guidance to improve performance and compliance with platform standards. You will drive continuous improvement by identifying operational inefficiencies and implementing solutions to optimize processes and enhance seller engagement. Staying informed of industry trends and best practices related to seller management and performance optimization will be crucial. Additionally, you will build, maintain, and own processes to ensure the Product Roadmap and initiatives are meeting the strategic direction and needs of Seller Performance, Health, and Trust.