Senior Manager, Business Operations eCommerce, Sit...

$90,000 - $180,000/Yr

Walmart - Bentonville, AR

Full-time - Mid Level

Bentonville, AR

General Merchandise Retailers

About the position

This role is part of Walmart's eCommerce organization within the Site Content Strategy team, focused on enhancing the customer shopping journey on Walmart.com. The position involves developing metrics and reporting systems to measure customer pathways, identifying and resolving customer experience defects, and collaborating with various stakeholders to improve key performance indicators (KPIs). The role requires strong analytical skills and a customer-centric approach to create a delightful shopping experience for Walmart's digital customers.

Responsibilities

• Lead development of a new suite of metrics and reporting to measure customer pathways in partnership with insights and analytics partners.
• Develop mechanisms to detect customer defects and drop-offs and measure impact.
• Identify defect owner and drive for solution implementation via influence.
• Partner with stakeholder teams to identify customer experience enhancements to drive KPI improvements.
• Communicate key business issues and opportunities to senior leadership clearly and with influence to remove roadblocks and champion change.
• Adhere to company standards of integrity and ethics by integrating these values into all programs and practices.

Requirements

• Bachelor's degree in business or related field.
• 5-7 years related experience in Business Operations, Data Analytics, or eCommerce.

Nice-to-haves

• Master's degree in business, data analytics, or related field.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.