Senior Manager, Business Operations eCommerce, Site Optimization

$90,000 - $180,000/Yr

Walmart - Bentonville, AR

Full-time - Mid Level

Bentonville, AR

General Merchandise Retailers

About the position

This position is part of Walmart's eCommerce organization within the Site Content Strategy team, focused on enhancing the customer shopping journey on Walmart.com. The role involves developing metrics and reporting systems to measure customer pathways, identifying and addressing customer experience defects, and collaborating with various stakeholders to improve key performance indicators (KPIs). The individual will communicate effectively with senior leadership to advocate for necessary changes and uphold the company's standards of integrity and ethics.

Responsibilities

• Lead development of a new suite of metrics and reporting to measure customer pathways in partnership with insights and analytics partners.
• Develop mechanisms to detect customer defects and drop-offs and measure impact.
• Identify defect owners and drive for solution implementation via influence.
• Partner with stakeholder teams to identify customer experience enhancements to drive KPI improvements.
• Communicate key business issues and opportunities to senior leadership clearly and with influence to remove roadblocks and champion change.

Requirements

• Bachelor's degree in business or related field.
• 5-7 years related experience in Business Operations, Data Analytics, or eCommerce.

Nice-to-haves

• Master's degree in business, data analytics, or related field.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• 401(k) and stock purchase options.
• Company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.