Senior Manager, Business Process Management

$125,000 - $135,000/Yr

Ps Business Parks - Fort Washington, PA

Full-time - Mid Level

Fort Washington, PA

Real Estate

About the position

The Senior Manager of Business Process Management at Link Logistics Real Estate is responsible for analyzing and improving operational processes to enhance efficiency and satisfaction for both employees and customers. This role involves leading critical business operations projects, ensuring they are well-planned and executed on time, while also fostering a change-ready organizational culture. The position is an individual contributor role with potential for future management responsibilities, reporting to the Director of Business Process Management.

Responsibilities

• Lead business process projects including the end-to-end project design and implementation for critical business process initiatives, ensuring timely delivery.
• Collaborate cross-functionally and with department leaders to define project scopes, objectives, and deliverables.
• Lead the identification and implementation of continuous improvement opportunities in process project management processes, including the use of project management tools.
• Develop the requisite level of understanding of Link's organizational structure and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.
• Identify, create, and participate in the implementation of business process improvement strategies aligned with Link's goals and objectives.
• Identify process inefficiencies, delays, and areas for improvement in existing processes through data analysis and observations.
• Spearhead the optimization of business processes to enhance operational efficiency and effectiveness.
• Collaborate cross-departmentally to analyze current processes, identify pain points, and implement sustainable solutions for process improvement, with an understanding that implementation will be iterative.
• Monitor, evaluate, and report on process performance, making data-driven recommendations for future optimization.
• Mitigate risks associated with process changes and compliance with industry regulations and standards.
• Evaluate and implement relevant technologies and tools to streamline and automate processes.
• Adhere to the defined process documentation standards, including process governance and version control protocols.
• Write clear, concise process documentation that can be easily understood and accessed by Link business departments.
• Collaborate with the rest of the Enablement & Optimization Hub team to ensure that all processes are well-documented, standardized, and easily accessible to relevant stakeholders.

Requirements

• A minimum of 5+ years of experience leading process improvement, business transformation or other related initiatives.
• Process Certifications: Lean, Six Sigma Black Belt or greater certification.
• Bachelor's degree: MBA or other related advanced degree preferred.
• 5+ years demonstrated experience in internal operational project and change management.
• Significant experience using Portfolio and Project Management tooling and Agile development tools: Workfront, Jira, & Confluence or other.
• Experience in the real estate industry is a plus, particularly in the Industrial & Logistics sector.
• Embraces diverse people, thinking and styles.

Nice-to-haves

• Experience in the real estate industry, particularly in the Industrial & Logistics sector.

Benefits

• Health insurance coverage
• Retirement savings plan
• Paid holidays
• Paid time off