Comcast - Philadelphia, PA
posted about 2 months ago
As a Senior Manager of Change Management at Comcast, you will play a pivotal role in leading the delivery of complex change initiatives within the organization. This position is designed for individuals who are passionate about teamwork and are eager to work with a group of like-minded professionals committed to mutual growth and success. You will be part of the IS Solutions team, which is dedicated to providing best-in-class pricing, packaging, and financial strategies across all Comcast Cable lines of business. Your primary focus will be on ensuring that end users are ready to integrate and adopt new technologies and operational changes into their daily routines. In this role, you will conduct thorough process analyses and provide deployment support in key areas such as business readiness, user experience, acceptance testing, and launch. You will be responsible for developing operational objectives that align with the overall business goals and contribute to the functional strategy development. Additionally, you will manage one or more professional change practitioners and support functions, ensuring that the change management methodologies, processes, and tools are effectively applied to support the adoption of necessary changes. Your responsibilities will include overseeing the planning and implementation of operational readiness programs for various rollouts, managing stakeholder relationships, conducting impact assessments, and ensuring effective communication and training support. You will define quality gates to ensure operational readiness aligns with deployment milestones and develop methods and procedures for end users to address technology and operational process changes. Furthermore, you will review and update training strategies, manage user acceptance testing (UAT) readiness, and maintain defect management processes during testing phases. This role requires a consistent exercise of independent judgment and discretion in significant matters, along with a commitment to regular attendance and flexibility in working hours.