Senior Manager, Change Management

Charles Schwab - Austin, TX

Full-time - Mid Level

Austin, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Senior Manager of Change Management at Charles Schwab is responsible for leading change initiatives for critical HR and business projects. This role focuses on the people side of change, aiming to reduce employee resistance and increase the adoption of new behaviors. The position involves delivering strategic consulting through best-in-class change management practices and enabling firm-wide change capability.

Responsibilities

• Leading change management efforts for cross-functional, enterprise-wide initiatives.
• Building change management strategies that guide and support people through the change process, including impact analysis, readiness assessment, and sponsor roadmaps.
• Driving the design, development, delivery, and management of change communications and training.
• Cultivating trusted advisor relationships with project team members, center of excellence partners, stakeholders, and key leaders to influence change efforts and drive business outcomes.
• Identifying KPI and success measures, driving sustainable change.
• Driving simplicity and scale to increase efficiencies and improve processes to help drive sustainable and transformative change.

Requirements

• Educational background in Industrial Org Psychology, Organizational Development or Organizational Change, and MBA, or equivalent experience.
• 5+ years in a dedicated organizational change management or consulting role with a track record of success in a similar sized organization.
• Strong business acumen and ability to align change management strategies to business needs.
• Ability to influence leadership and enroll employee support and engagement.
• Strong visual storytelling abilities by creating client-ready PowerPoint presentations and other work products.
• Skilled at taking a consultative and collaborative approach to problem solving.
• A highly collaborative working style with the ability to establish trust and respect.
• Excellent facilitation, presentation, and communication skills.
• Excellent relationship management skills.
• Ability to think strategically and execute on plans both short and long term.
• Execution oriented with the ability to meet tight deadlines, pivot with changes, and be effective and decisive under pressure.

Nice-to-haves

• Prosci Change Management Practitioner Certification or other relevant certification.
• Experience leading change management for projects across a wide variety of types of changes at large scale.
• Experience working within a matrixed Human Resources Organization aligned by Centers of Excellence.
• Experience working in the Financial Services industry or other regulated environment.

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance