Senior Manager, Change Management

$117,000 - $234,000/Yr

Walmart - San Bruno, CA

Part-time,Full-time - Mid Level

San Bruno, CA

General Merchandise Retailers

About the position

The Senior Manager Change Management is responsible for developing and implementing management and communication plans to support the adoption of change initiatives across the organization. This role will communicate change management plans to senior management and leverage resources to implement strategies through cross-functional teams. If you are a storyteller who uses variety to communicate change management initiatives and their benefits to stakeholders, this role is for you!

Responsibilities

• Lead, mentor, and develop a team of Operational Readiness Specialists.
• Set clear goals and performance expectations for the team.
• Foster a collaborative and innovative team environment.
• Develop and implement comprehensive change management strategies to support customer support initiatives and projects.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Create and deliver communication plans to ensure stakeholders are informed and engaged throughout the change process.
• Ensure the customer support team is prepared for new product launches, process changes, and system implementations.
• Develop and execute detailed operational readiness plans, including risk assessments, contingency planning, and go-live support.
• Coordinate with cross-functional teams to align operational readiness activities with project timelines.
• Monitor and report on the readiness status, identifying and addressing areas for improvement.
• Work closely with customer support leadership, product managers, IT, and other stakeholders to ensure alignment on change initiatives.
• Facilitate workshops, meetings, and training sessions to support change and operational readiness efforts.
• Communicate effectively with stakeholders at all levels to ensure clear understanding and alignment on objectives and outcomes.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of change management and operational readiness activities.
• Conduct post-implementation reviews to assess the success of change initiatives and identify lessons learned.
• Provide regular updates and reports to senior management on the status and outcomes of change and readiness efforts.

Requirements

• 5+ years experience in change management, operational readiness, or a related role, preferably in a customer support or e-commerce environment.
• 5+ years experience in leading and managing a team.
• Strong understanding of change management methodologies, tools, and best practices.
• Experience in project management with the ability to manage multiple initiatives simultaneously.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication, facilitation, and interpersonal skills.
• Proficiency in project management and change management tools.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational and time management skills.
• Bachelor's degree in Business Administration, International Studies, Engineering, Information Technology, or related field and 4 years' experience in communications, human resources, or related area OR 6 years' experience in communications, human resources, or related area.

Nice-to-haves

• Certification in change management (e.g., Prosci, ACMP) is preferred.
• Project management certification (e.g., PMP, PRINCE2) is a plus.
• Leadership of cross-functional task forces or projects.
• Proficiency in Microsoft Office.

Benefits

• Incentive awards for performance.
• 401(k) match.
• Stock purchase plan.
• Paid maternity and parental leave.
• PTO (Paid Time Off).
• Multiple health plans.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.