Senior Manager, Chief of Staff

Capital One - Richmond, VA

Full-time - Senior

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Senior Manager, Chief of Staff is a pivotal role that supports senior leadership in executing strategic initiatives while ensuring operational excellence. This position is responsible for developing and implementing strategies in four key areas: Strategy, Operational Excellence, Communications, and Organizational Capability. The ideal candidate will possess strong communication skills, a passion for technology, and the ability to manage multiple projects effectively, all while enhancing the work environment for engineers and advancing the organization's strategic goals.

Responsibilities

• Partner with Card Tech CoS and teams to deliver on the roadmap, ensuring high quality and timely delivery.
• Drive innovation in process and execution across the portfolio.
• Create executive-ready presentations and materials.
• Lead special projects autonomously and in partnership with cross-functional teams.
• Prioritize and focus leaders on key areas such as people strategy and business operations.
• Aid the CoS in strategic planning and uncovering critical efficiencies.
• Understand and articulate the leader's intent and vision, driving accountability within the team.
• Align operations with strategy across all business units and functions.
• Influence across all levels of the organization.
• Develop relationships within the team to act as a helpful sounding board.

Requirements

• Bachelor's degree
• At least 7 years of experience in Project Management, Process Management, Agile Delivery, or as a Team Lead
• At least 3 years of experience working with senior stakeholders across different business functions
• At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences

Nice-to-haves

• Previous Chief of Staff experience
• Experience working closely with executives
• Master's Degree in Business Administration (MBA)
• 3+ years of experience managing diverse operational functions
• 2+ years of experience in IT development or support
• 3+ years of experience driving organizational change and operational excellence
• 4+ years of experience writing communications and presentations for leadership and non-leadership audiences

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive workplace benefits