Senior Manager, Chief of Staff

Capital One - Richmond, VA

Full-time - Senior

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability. Candidates should have a passion for technology, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities

• Partners with Card Tech CoS and teams across Card Tech to deliver on the roadmap, owning and directing work across teams to ensure high quality, on time delivery
• Drives innovation in process and execution across our portfolio
• Creates executive-ready presentations and materials
• Leads special projects autonomously and through partnership with cross functional teams
• Prioritize and focus leaders in a number of key areas (people strategy, well managed and business operations)
• Aid the CoS in strategic planning, uncovering critical efficiencies and preventing duplication of effort
• Understand the leader's intent and vision, lead leaders to drive and track the leader's goals and priorities
• Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability
• Work closely with all business units and functions to align operations with strategy
• Influence across all levels of the organization and across organizations
• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

Requirements

• Bachelor's degree
• At least 7 years of experience in Project Management, Process Management, Agile Delivery, or as a Team Lead
• At least 3 years of experience working with senior stakeholders across different business functions
• At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences

Nice-to-haves

• Previous Chief of Staff experience
• Experience working closely with executives
• Master's Degree in Business Administration (MBA)
• 3+ years of experience managing diverse operational functions, such as staffing, budgeting, executing high-level meetings and events
• 2+ years of experience in IT development or support
• 3+ years of experience driving organizational change and operational excellence
• 4+ years of experience writing communications and presentations for leadership and non-leadership audiences

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits that support total well-being