Senior Manager, Chief of Staff

Capital One - McLean, VA

Full-time - Senior

McLean, VA

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Senior Manager, Chief of Staff at Capital One is a pivotal role focused on enhancing the associate experience within the Tech organization. This position involves strategic planning, program management, and effective communication across various departments, including Product, Design, Finance, and Human Resources. The Chief of Staff will work closely with the Vice President of the Program Delivery organization to drive high-impact initiatives that align with Capital One's goals, requiring strong leadership and interpersonal skills to build relationships across the organization.

Responsibilities

• Planning and Forecasting: Collaborate with Product, Finance, and Human Resources for financial and resource planning.
• Program Management: Lead teams to drive delivery within large projects, ensuring timely completion and effective communication of program status.
• Operating Rhythms: Create and manage processes for organizational operating rhythms, including reviews and team meetings.
• Operational Alignment: Bridge relationships across business units to improve efficiencies and align operations with Capital One's strategy.
• Communication: Develop and maintain communications with key stakeholders to deliver company-focused messages.

Requirements

• Bachelor's Degree or Military experience
• At least 5 years of Project Management or Program Management experience
• Ability to manage a large budget and adhere to reporting requirements
• Highly organized and process-oriented with attention to detail
• Comfortable with ambiguity and able to bring order to chaos
• Strong oral and written communication skills
• Proven ability to execute on large cross-team projects.

Nice-to-haves

• Master's Degree
• 6+ years of experience in Project Management or Program Management
• 3+ years of experience as a Chief of Staff
• 2+ years of experience working closely with executives
• 2+ years of experience building strong partnerships with stakeholders
• Exceptional verbal and written communication skills
• Meticulous attention to detail.

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being