Senior Manager, Cloud Change

$203,200 - $279,400/Yr

Splunk - Boulder, CO

Full-time - Manager

Boulder, CO

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Manager for Cloud Change Management at Splunk will lead a team responsible for managing customer-initiated changes across various Cloud Service Providers and compliance environments. This role focuses on fostering a collaborative team atmosphere, enhancing operational processes, and ensuring the seamless delivery of high-quality cloud services to customers. The Senior Manager will utilize their leadership and cloud experience to drive organizational growth and efficiency.

Responsibilities

• Utilize program management methodologies to lead high-priority projects and initiatives associated with product releases in a SaaS environment.
• Demonstrate experience with Cloud Service Providers, particularly with major platforms such as AWS, Google Cloud Platform, and Azure.
• Possess a solid technical background, including knowledge of security, performance standards, and disaster recovery protocols.
• Collaborate effectively with Support, Tech operations teams, Delivery and engineering to prioritize and resolve customer issues stemming from customer-initiated changes.
• Communicate proactively with customers regarding planned changes and maintenance windows.
• Foster and maintain strong partnerships and positive working relationships with partner teams.
• Be available for on-call notifications regarding customer-impacting issues during release deployments.
• Enhance team efficiency and effectiveness by identifying opportunities to improve the tools and processes utilized.
• Ensure alignment with organizational roadmaps by tracking and reporting critical metrics.
• Manage both contractors and full-time employees, assisting in planning and supporting their career development.
• Aim to collect robust metrics and data to inform operational improvements.

Requirements

• BA/BS degree in a technical field or equivalent practical experience.
• 5+ years actively developing and/or managing cloud-native technologies.
• 3+ years managing a team in a Cloud Environment.
• Proven experience in cross-functional collaboration with operations, product, and support teams.
• Experience with SaaS software products.
• Experience with version control and build management tools, e.g. Perforce, Git.
• Experience with the Atlassian tool set: JIRA, Confluence, Bamboo, Stash.
• Strong attention to detail, follow-through, and the ability to prioritize tasks quickly.
• Experience with scripting languages, e.g. Python, Shell script.
• Experience with multiple OS environments - Linux, Windows, Mac OSX, various UNIX flavors.
• Excellent follow up and communication skills.
• Exposure to Release Engineering / DevOps practices, including automation, configuration management, and release management.
• Technical aptitude for exploring innovative automation possibilities and enhanced tooling.
• Experience using data and metrics to inform decision-making.
• Expertise in Agile methodologies.
• Experience in Vendor management.

Benefits

• Opportunities to grow as a leader.
• A fantastic team with skilled and dedicated peers.
• A stable, collaborative, and supportive work environment.
• Medical, dental, vision insurance.
• 401(k) plan and match.
• Paid time off.