Senior Manager, Cloud Change

$203,200 - $279,400/Yr

Splunk

Full-time - Senior

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Manager, Cloud Change at Splunk is responsible for leading a team that manages customer-initiated changes across various Cloud Service Providers and compliance environments. This role involves overseeing the change management process, ensuring effective communication and coordination of customer requests, and enhancing team efficiency. The Senior Manager will foster a collaborative team atmosphere while driving operational improvements and supporting the career development of team members.

Responsibilities

• Utilize program management methodologies to lead high-priority projects and initiatives associated with product releases in a SaaS environment.
• Demonstrate experience with Cloud Service Providers, particularly with major platforms such as AWS, Google Cloud Platform, and Azure.
• Possess a solid technical background, including knowledge of security, performance standards, and disaster recovery protocols.
• Collaborate effectively with Support, Tech operations teams, Delivery and engineering to prioritize and resolve customer issues stemming from customer-initiated changes.
• Communicate proactively with customers regarding planned changes and maintenance windows.
• Foster and maintain strong partnerships and positive working relationships with partner teams.
• Be available for on-call notifications regarding customer-impacting issues during release deployments.
• Enhance team efficiency and effectiveness by identifying opportunities to improve the tools and processes we utilize.
• Ensure alignment with organizational roadmaps by tracking and reporting critical metrics.
• Manage both contractors and full-time employees, assisting in planning and supporting their career development.
• Aim to collect robust metrics and data to inform operational improvements.

Requirements

• BA/BS degree in a technical field or equivalent practical experience.
• 5+ years actively developing and/or managing cloud-native technologies.
• 3+ years managing a team in a Cloud Environment.
• Proven experience in cross-functional collaboration with operations, product, and support teams.
• Experience with SaaS software products.
• Experience with version control and build management tools, e.g. Perforce, Git.
• Experience with the Atlassian tool set: JIRA, Confluence, Bamboo, Stash.
• Strong attention to detail, follow-through, and the ability to prioritize tasks quickly.
• Experience with scripting languages, e.g. Python, Shell script.
• Experience with multiple OS environments - Linux, Windows, Mac OSX, various UNIX flavors.
• Excellent follow up and communication skills.
• Exposure to Release Engineering / DevOps practices, including automation, configuration management, and release management.
• Technical aptitude for exploring innovative automation possibilities and enhanced tooling.
• Experience using data and metrics to inform decision-making.
• Expertise in Agile methodologies.
• Experience in Vendor management.

Benefits

• Opportunities to grow as a leader.
• A fantastic team with skilled and dedicated peers.
• A stable, collaborative, and supportive work environment.
• Competitive benefits package including medical, dental, vision, a 401(k) plan and match, paid time off.