Senior Manager, Commercialization and Sales Enablement

$67,900 - $199,145/Yr

CVS Health - Springfield, IL

Full-time - Mid Level

Onsite - Springfield, IL

Health and Personal Care Retailers

About the position

As the Senior Manager of Commercialization and Sales Enablement, you will play a pivotal role within the Health Care Delivery business unit of CVS Health's Health Services segment. This position is designed for a high-performing individual who will be part of a dynamic Growth and Commercialization team, focusing on the CVS Accountable Care segment. Your primary responsibility will be to support and enable the Sales and Partner Success teams, who are tasked with driving growth and managing client relationships across our Accountable Care portfolio. This role is essential for facilitating growth and will require collaboration with various cross-functional teams, including sales, strategy, product, marketing, finance, actuarial, clinical, sales operations, and contracting. Your efforts will be directed towards delivering exceptional sales enablement and comprehensive commercialization governance support, which are crucial for achieving our growth objectives. To excel in this role, you should possess prior experience in the healthcare sector, coupled with a strong intellectual curiosity and a proactive attitude that encourages challenging the status quo. Your ability to remove barriers, foster connections, and deliver growth and sales support in a client-centric manner will be vital. A passion for strategy, client services, and program/product management is essential, as is the drive to create best-in-class client experiences and effective solutions that address client pain points. Establishing trusted relationships with internal partners and facilitating cross-functional collaborations towards shared goals will be key components of your success. In this consultative sales role, you will provide insights on competitive market strategies and capabilities while promoting the value of our enterprise solutions to advance sales strategies and growth objectives. Your expertise will be instrumental in guiding the Sales and Partner Success teams, ensuring they have the necessary resources and knowledge to effectively communicate the value of our products and services.

Responsibilities

• Work with internal product and marketing teams to create and package high-value content, field tools (Sales playbooks, training decks, presentations, FAQs competitive intel briefings, etc.) and be the main point of contact for CVS Accountable Care's Sales Enablement function.
• Streamline and improve efficiency of Sales and Partner Success processes and tools in support of growth and retention objectives.
• Provide continuous training, educational content, updates and issue resolution for the sales and Partner Success teams.
• Consistently capture sales feedback and client insights, share market needs with partners and establish feedback loops that enable internal teams to evolve our solutions based on market feedback and trends.
• Serve as the expert and go-to-person for our Sales and Partner Success teams on all sales questions regarding products, how solutions work, value proposition, market intelligence etc.
• Support the advancement of our growth objectives by developing and executing on effective go-to-market strategies that ensure successful launch and evolutions of our solutions with clear path to value and growth objectives.
• Co-lead project management and leadership updates and facilitate key decision making processes.
• Partner with internal teams (RFP intake, Sales, Sales Operations, Marketing, Product, Contracting etc.) to establish and define 'What success looks like' for clients.
• Identify risks, issues and go-to-market/sales dependencies proactively and effectively communicating to stakeholders and following through resolution.

Requirements

• 6+ years of progressive experience in Healthcare in client management roles with an emphasis on strategy, growth, sales enablement, business planning or marketing and the ability to identify and break through barriers and drive tangible outcomes.
• Strong understanding of the Healthcare domain, trends and healthcare strategies with experience in at least two or more of Providers, Health Plans, PBM and Pharmacy.
• Executive presence with ability to guide and influence teams without direct authority.
• Demonstrated ability of critical thinking and problem solving skills.
• Strong communication skills with highly effective presentation capabilities.
• Ability to think strategically and execute on action plans.
• Self-starter with ability to think, work and execute independently and proactively within the company across highly matrixed teams.
• Master level of proficiency in PowerPoint and demonstrated ability to put together highly polished content.
• Ability to build highly polished materials for executives with compelling storyline with little supervision needed.
• Highly organized with effective time management, project management and prioritization skills and ability to manage shifting priorities and compressed timelines.

Nice-to-haves

• 8+ years of progressive experience in the Healthcare industry with focus on Strategy, Sales, Marketing or similar roles.
• Prior Value-based Care experience a strong plus; particularly experience in Accountable Care Organizations (ACO), Medicare Shared Savings Program (MSSP), ACO REACH, or other value-based care arrangements.
• Prior Healthcare consulting experience a plus.
• Knowledge of health plan economics or healthcare quality, particularly for Medicare Stars program.
• Experience in large healthcare corporations.
• Consulting experience or consultative mindset with demonstrated ability to have solved for complex business problems and ability to navigate ambiguity.
• Relationship building ability in matrixed environments with senior leaders.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan available for eligible employees.
• Fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.