W.W. Grainger - Lake Forest, IL
posted 2 months ago
As a Senior Manager in Communication for Global Supply Chain Operations and Customer Experience at Grainger, you will play a pivotal role in leading the development of strategic internal and leader communications, as well as managing company communications programs. This position supports external communications as needed for one of Grainger's key business functions. You will be responsible for managing diverse audiences and partners simultaneously, collaborating with leaders and team members across various levels, from Executive leadership to non-exempt team members. Your role will involve supporting the highest priority and most complex communications for the function, ensuring that messaging is clear, effective, and tailored to the needs of different audiences. In this position, you will lead strategic planning, messaging, and coordination of both functional communications and complex communication needs. You will oversee projects that include message development for key priorities and initiatives, creating and supporting engagement strategies, and providing large meeting leader communications support. Additionally, you will be involved in company strategy deployment and translating corporate content for distinct audience needs. Your efforts will foster open, honest, and transparent communications between senior leaders, mid-level managers, and non-exempt team members, enhancing engagement and service to customers. You will also create strategic communication playbooks and templates to assist leaders in effectively communicating with their teams, thereby scaling communication resources to areas of greatest impact. Measuring and assessing the effectiveness of communications activities will be crucial, as you will use data to inform future communications strategies. Furthermore, you will provide strategic oversight and direction to teams managing operational, deployment, and change communications, acting as an ambassador who builds external relationships to promote Grainger's reputation and create awareness of its strategy and local presence. Handling sensitive or proprietary company information will be part of your responsibilities, and you will be expected to demonstrate leadership beyond the role of a communicator, recognizing the broader effects of communications and identifying reputational risks.