Senior Manager, Community (Core Games)

$127,000 - $177,000/Yr

Zynga - Carlsbad, CA

Full-time - Senior

Carlsbad, CA

Publishing Industries

About the position

The Senior Manager, Community (Core Games) at Zynga is responsible for bridging the gap between players and the game development team, ensuring that player feedback and community insights are integrated into the product vision. This role is crucial for the successful launch of a new game franchise, guiding community engagement from closed/open betas to global release. The ideal candidate will have a proven track record in community management, particularly in mobile gaming, and will drive innovative strategies to enhance player relationships and game development processes.

Responsibilities

• Build a strategic and tactical plan from the ground up with specific channel strategies that align to the product roadmap during all phases of development (pre-beta, beta, global release, and post launch).
• Inform game development roadmaps with community strategy, including specific technical asks that will support the strategy.
• Act as a voice of the player leveraging data (qualitative and quantitative) and intuition to help the team make the best possible decisions for our players.
• Build direct relationships with players and be the face of the product team in blogs, forums, key channels such as Discord, and in video content published on owned channels.
• Develop scalable programs that support the game strategy, including publishing content across owned channels, working with creators to amplify our vision, and capturing player feedback to drive game improvements.
• Create digital marketing content that engages our players across segments and geographies, working with internal and external production partners to execute.
• Work cross-functionally with leaders of Product, Marketing, Customer Experience, and VIP to deliver meaningful insights that improve the overall execution of those teams.

Requirements

• 8 Years of hands-on Community Management experience with an emphasis on Core Genres in mobile.
• Demonstrated responsibility for the Community Management on 2+ Global Game Launches.
• Full understanding of key platforms (Discord, etc.) and demonstrated experience managing a broad set of these in the role.
• Comfortable in front of and behind the camera, interacting directly with players online and face to face.
• Experience working successfully across disciplines (Marketing, VIP, Customer Care, Finance, etc.) to inform the strategy, communicate your plans, and improve results.

Benefits

• Competitive salary, bonus plan and ESPP (Employee Stock Purchase Plan)
• 401K Company Match Contribution (US)
• RRSP/DPSP company match contribution (Canada)
• Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada)
• Medical, dental, vision, EAP, life insurance, and disability benefits (US)
• Virtual mental health and neurodiversity support programs
• Global Fitness reimbursement program
• Global Wellbeing Program
• Financial wellness program with unlimited access to certified financial planners
• Discretionary Time Off policy for many employees
• Family planning support program
• Generous paid parental, pregnancy-related disability, caregiver, and compassionate leaves
• Subsidized Back-up child care
• Zynga happy hours and frequent employee events
• Flexible working hours on many teams
• Culture of diversity and inclusion including employee resource groups