Senior Manager, Content Design

$133,100 - $240,100/Yr

T-mobile/t-mobile West - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

About the position

The Senior Manager of Content Design at T-Mobile is responsible for leading the vision and strategy for product content experiences. This role involves managing a team of content designers, establishing content guidelines, and ensuring a cohesive narrative across product experiences. The position requires collaboration with various teams to enhance user-centric content and improve content workflows, ultimately driving the development of high-quality product content that meets user needs.

Responsibilities

• Lead a team of content designers, providing feedback and coaching on career development and content creation and editing.
• Establish a Content Design team within an established organization.
• Drive content guidelines and best practices to build deep connections and trust with users.
• Influence and lead style guides and design language to establish clear language and tone.
• Identify and champion the most efficient content workflows possible.
• Organize existing content, create guidelines for future content, and ensure alignment across channels and user touchpoints.
• Use human-centered design methods to design, craft, and test content solutions.
• Set clear objectives and KPIs for content quality, effectiveness, SEO, awareness, impressions, and visits.
• Create tools, guides, and templates to empower the team to create their own content.

Requirements

• 4-7 years of experience in the development of content inventories, taxonomies, and strategies.
• 2+ years of direct people management skills.
• Experience collaborating with internal cross-functional partners to drive results.
• Knowledge in technical software and knowledge of design and research process and strategy.
• Previous experience in product, technology, or digital function highly preferred.
• Experience leading content teams working with product or business teams.
• Collaboration and cross-functional leadership.
• Bachelor's degree in English, Communications, Journalism, Psychology or equivalent work experience.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs