Senior Manager Content Design

$99,300 - $216,040/Yr

PayPal - San Jose, CA

Full-time - Mid Level

Hybrid - San Jose, CA

Credit Intermediation and Related Activities

About the position

The Content Designer at PayPal plays a crucial role in shaping the content strategy for small business product offerings. This position involves collaborating with UX Designers, Product Owners, and UX Researchers to create user-centric content that simplifies complex information and enhances customer experiences. The ideal candidate is a strategic thinker with strong writing skills, capable of managing a small team and driving content initiatives across various platforms.

Responsibilities

• Help lead content strategy for PayPal's small business product offerings, translating global product requirements, user insights, and data into clear, concise, user-centric content.
• Manage and set vision for a small team of content designers, working collaboratively with visual design.
• Plan, design, and write U.S. English content for web and mobile experiences across all touch points including navigation and UI copy, emails, in-app notifications, chatbots, and help.
• Effectively interact with and manage business partners from various disciplines, including creative, product, development, and brand.
• Lead internal content workshops.
• Present your work and articulate your approach to teammates, product owners, and leadership.
• Partner with Design on page layout, interactions, visual tone, and accessibility standards.
• Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.
• Partner with Legal and Risk to deliver content that complies with regulations.
• Use data and research to evaluate your content's impact and push for continuous improvement that shows real results.
• Maintain and evolve PayPal's content standards, including voice and tone.

Requirements

• 5-7 years of content strategy experience writing content for interactive user experiences as part of a product design team.
• Fluency in written English.
• Confident, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is appreciated but not required.

Nice-to-haves

• May substitute up to 2 years of experience with a User Experience related degree, such as Design, Information Science, or HCI.
• At ease contributing to multiple projects, setting stakeholder expectations, working individually and collaborating across teams.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity options