Doordash - San Francisco, CA
posted 2 months ago
Full-time - Senior
Hybrid - San Francisco, CA
Couriers and Messengers
About the position
The Senior Manager, Contract Operations at DoorDash will lead the development and implementation of contract management processes and best practices across the organization. This role involves working cross-functionally with various teams to ensure effective contract compliance and scalability of processes. The successful candidate will report to the Director of Sales Compliance and will play a crucial role in enhancing the efficiency of contracting systems and tools used within DoorDash.
Responsibilities
- Engage with all parts of the DoorDash business to understand contracting requirements and build the roadmap for contracting systems.
- Lead the IronClad CLM implementation including requirements gathering, design, testing, and release.
- Manage existing configurations for contracting tools and drive continuous improvements to make the contracting process more efficient.
- Ensure integrations with other systems such as Salesforce are maintained and optimized.
- Define the CLM development and change management processes.
- Define the CLM release management process across multiple teams and be responsible for driving a release cadence.
- Engage with internal auditors and data security teams as needed.
- Be responsible for defining and maintaining SLAs.
Requirements
- Bachelor's degree and 8+ years of relevant experience building contracting systems and processes.
- 5+ years of experience managing a high performing team.
- Experience implementing CLM systems and a deep understanding of the order to cash process and how contracting fits in that.
- Experience leading complex and highly cross-functional projects, communicating key updates and dependencies to senior management.
- Experience with change management best practices.
- Experience troubleshooting technical issues and problem solving across multiple systems such as Salesforce, CLM, and in-house systems.
- Experience with building controls and SOX audits.
Benefits
- 401(k) plan with employer match
- Paid time off
- Paid parental leave
- Wellness benefits
- Paid holidays
- Medical, dental, and vision benefits
- Disability and basic life insurance
- Family-forming assistance
- Commuter benefit match
- Mental health program
