Senior Manager-Control Management

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The objective of the EDDS Control Management Governance team is to establish Operational Risk and controls strategy for the EDDS Business Unit (BU), and set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. EDDS is looking for a Senior Manager of Control Management (CM) Reporting & Insights, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Support risk management practices within the business.
• Aggregate reporting, approvals/exceptions and support 'change-the-function' activities for the BU including risk appetite reporting and managing escalations.
• Support sharing insights, better practices, themes, etc. across the enterprise.
• Risk horizon scan and compile thematic risk reporting (levels, trends, causes) to provide actionable insights on current risk levels, emerging trends and root causes.
• Advise BU with identification of risks and spotting areas where product changes or improved controls may be required.
• Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring.
• Facilitate the understanding and use of the risk governance framework across BUs through regular communication.
• Manage risk and controls governance forums for EDDS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums.
• Secretary for EDDS Risk Forum. Solicit and inform agenda for the forum, working with relevant teams in creating and socializing material.

Requirements

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function).
• Understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Excellent communication and organizational skills.

Nice-to-haves

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following: Translating operational risk strategy and appetite into execution guidelines.
• Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds.
• Oversee the implementation of the operational risk governance frameworks.
• Communicating and ensuring understanding and adherence to operational risk procedures and standards.
• Manage the operational risk exam management processes.
• Strong enterprise risk management experience.
• Experience in financial services industry.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities