Senior Manager, Creative Agency Management

$103,800 - $200,300/Yr

Microsoft - Redmond, WA

Full-time - Senior

Remote - Redmond, WA

Publishing Industries

About the position

We are seeking a strategic and impact-oriented Senior Manager, Creative Agency Management to join part of the Global Media and Partnerships organization. In this role, you will play a pivotal part in shaping and advancing Microsoft's agency management practice, developing innovative creative agency models that align with evolving business needs and ensure maximum impact. You will collaborate closely with internal teams and creative agencies to strengthen partnerships, influence operational efficiency, and deliver measurable value. A key aspect of this role involves understanding the investments we make in creative campaigns via our agency partnerships, as well as evaluating utilization to ensure agency resources are effectively aligned with business priorities. The Global Media and Partnerships team is a diverse, solutions-oriented group focused on driving business outcomes through world-class media strategies, strategic partnerships, and operational excellence. The ideal candidate is passionate about cultivating strong client-agency relationships, fostering innovation, and delivering exceptional results in a dynamic environment. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Build and maintain a high-performing creative agency roster by fostering strong relationships with internal teams and external partners.
• Develop and implement strategies to optimize advertising relationships across Microsoft, focusing on enhancing creative impact across all channels, especially social and digital platforms.
• Stay informed on industry shifts and emerging technologies in the creative agency landscape to recommend forward-thinking engagement and commercial models.
• Evaluate and enhance agency operational touchpoints, integrating data-driven insights into business scorecards and performance metrics to deliver measurable impact.
• Oversee agency health assessments, collaborative check-ins, and training programs to ensure compliance and foster growth, innovation, and productive relationships.

Requirements

• Bachelor's Degree in Business, Advertising, Marketing, Communications, or related field AND 4+ years experience in media, marketing, or advertising on the client or agency side.
• 4+ years experience of creative agency operations and structures, including commercial agreements and an understanding of creative asset taxonomies.
• 4+ years experience in managing external and internal partners.

Nice-to-haves

• 8+ years experience in media, marketing, or advertising on the client or agency side.
• 8+ years experience working across offline paid media channels (e.g., broadcast TV, cinema, print, audio, out of home [OOH]).
• 8+ years experience working across digital media channels (e.g., pay-per-lead, social, SEM, programmatic buying, addressable TV).
• 8+ years experience using data-driven media tactics, including advanced targeting models, measurement and learning plans, making optimizations based on data.
• 8+ years experience managing projects (e.g., communications, internal stakeholder management timelines, prioritization, road mapping).
• 8+ years experience search engine marketing campaigns (e.g., keyword governance, ad copy creation, audience targeting).
• 8+ years experience paid social experience (e.g., Facebook, Instagram, LinkedIn, Pinterest, Snapchat, Twitch, Twitter, and YouTube).
• Experience managing global relationships.
• Client-side experience in advertising management.
• Solid leadership and team management skills.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Analytical and problem-solving skills.
• Demonstrated ability to analyze and negotiate agency contracts effectively.

Benefits

• Strategic Agency Management
• Cross-Agency Strategy and Collaboration
• Marketplace and Technology Insights
• Operational Excellence
• Agency Health and Development