Senior Manager, CRM Product Remote - US

Twilio - Oakland, CA

Full-time - Mid Level

Onsite - Oakland, CA

Professional, Scientific, and Technical Services

About the position

The Senior Manager, CRM Product at Twilio will lead the Sales Automation team in developing tools and solutions for the Go-To-Market (GTM) teams. This role involves defining a strategic roadmap for Twilio's Salesforce CRM, collaborating with global stakeholders, and driving system and process improvements across Sales, Marketing, and Strategy organizations. The ideal candidate will possess strong problem-solving skills and a commitment to inclusivity while managing a team of product managers.

Responsibilities

• Create and maintain product strategy based on stakeholder needs and corporate goals.
• Develop and deliver a rolling roadmap of GTM initiatives and features.
• Lead a team of product managers to align individual roadmaps with strategic goals.
• Drive objective decision-making while maintaining healthy relationships with stakeholders.
• Promote product features and keep stakeholders informed about improvements.
• Utilize technical knowledge of platforms and tools to make data-driven decisions.
• Ensure timely delivery of initiatives and maintain a focus on user experience.
• Own key success metrics for sales automation and build a roadmap for improvements.

Requirements

• 5+ years of experience in a Product or Program Management role within a technology company.
• Experience as a people manager.
• Ability to define an exciting product vision for users and stakeholders.
• Experience managing a product roadmap to enhance GTM processes.
• Ability to translate business requirements to technical teams.
• Experience partnering with cross-functional stakeholders with varying technical acumen.
• Knowledge of end-to-end sales operations.
• Strong presentation, communication, and writing skills.
• Experience with Salesforce.com.
• Experience working with a global GTM team in sales, marketing, or operations.
• Experience collaborating with third-party tool vendors on feature implementation.
• Experience working with technical teams using Agile methodologies.
• Certified Product Manager.

Benefits

• Competitive pay
• Generous time-off
• Ample parental leave
• Wellness leave
• Healthcare
• Retirement savings program