Electronic Arts - Austin, TX
posted 9 days ago
The Senior Manager, Customer Experience (CX) Strategist is responsible for enhancing fan experiences across a portfolio of sports games. This role involves understanding fan needs, connecting them to product solutions, and collaborating with various teams to drive improvements in player journeys. The strategist will lead initiatives, influence stakeholders, and ensure that the fan perspective is prioritized in decision-making processes. Reporting to the Sr. Director of Experience Design and Customer Experience, this position plays a crucial role in aligning product and service priorities with business objectives.