Senior Manager, Customer Insights

Proceedix - Modesto, CA

Full-time - Senior

Modesto, CA

1,001-5,000 employees

About the position

The Senior Manager, Customer Insights position is a client-facing role that provides dedicated onsite consulting support to a retail division. The role focuses on leveraging customer insights to drive decision-making and improve business outcomes, particularly in customer loyalty and sales. The ideal candidate will have a strong consulting and analytical background, enabling them to generate actionable insights and effectively engage with category management teams and division leadership.

Responsibilities

• Support client objectives to improve their overall business by driving customer loyalty and sales.
• Coach merchant teams to use customer insight in their day-to-day decision-making.
• Provide actionable insights and recommendations backed by a fact-base.
• Utilize BI tools including Symphony reports to help answer retailer business questions.
• Partner with internal and external CPG focused groups on key initiatives.
• Train clients on the use of SymphonyAI tools and insights.
• Support all key business strategies as identified by the client.
• Participate in key cross-functional projects that cut across retail teams.
• Participate in the development of best practices, training, and reference materials.
• Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed.
• Actively participate in and assist with preparations for team and client meetings as requested.

Requirements

• Deep consulting and analytic background.
• Ability to derive actionable insights from data.
• Strong communication skills, both verbal and written.
• Experience with BI tools, particularly SymphonyAI tools.
• Proven ability to work independently and in teams.
• Strong problem-solving skills and a results-oriented mindset.

Nice-to-haves

• Experience in retail or consumer packaged goods (CPG) industries.
• Familiarity with customer loyalty programs.
• Knowledge of data analysis and reporting tools.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• Professional development opportunities.
• Flexible work environment.