Fivetran - Denver, CO
posted 3 months ago
Fivetran is on a mission to simplify and enhance access to data, making it as reliable as electricity. As a leader in building data pipelines for the modern data stack, we are seeking a dynamic people leader to join our team and manage our Commercial Customer Success Managers (CSMs). This role is pivotal in ensuring that our customers are onboarded effectively, adopt our solutions, retain their engagement, and contribute to net revenue growth. The ideal candidate will have a strong background in customer success, account management, or sales within the enterprise software sector. This full-time position is based in our Denver office and offers an exciting opportunity to lead a team of rising stars in the industry. In this role, you will be responsible for forecasting, hiring, coaching, retaining, and growing both CSMs and our customer base. You will work closely with your team to create repeatable playbooks and establish effective cadences for success, both internally and externally. Adaptability to change and a commitment to fostering a growth-oriented environment are essential qualities for this position. You will also be expected to stay updated on system changes and updates, ensuring that your team is well-equipped to handle a variety of customer circumstances. Your leadership will be crucial in driving a customer-centric approach and achieving the best outcomes for our clients.