Senior Manager, Data Engineering & Analytics

$135,520 - $178,060/Yr

Crisis Text Line - Austin, TX

Full-time - Senior

Austin, TX

About the position

The Senior Manager, Data Engineering & Analytics at Crisis Text Line is responsible for leading the data engineering and analytics team to enhance the organization's ability to deliver insights and data products that support mental health initiatives. This role involves shaping data strategies, building scalable data models, and collaborating with various stakeholders to ensure effective data utilization in crisis support operations. The position emphasizes the importance of diversity, equity, and inclusion in creating impactful data solutions for a global audience.

Responsibilities

• Define and build performant, scalable data models in the data warehouse.
• Collaborate with stakeholders to understand their data needs and deliver the right solution, from one-time reporting to regularly updated dashboards.
• Work with Design, Product, and Engineering to use data to tell the story of how CTL is scaling access to mental health support across the globe.
• Partner with Platform and Data Engineering teams to create scalable integrations for bringing data into the data lake.
• Effectively communicate to audiences including Engineers, Product, Senior Leadership, and external customers using written and verbal communication, and visualizations when appropriate.
• Partner with Product and business stakeholders to codify and standardize data requirements in the form of SLOs/SLAs.
• Advocate for and drive adoption of industry best practices, tooling, and processes.

Requirements

• 2+ years managing Data Engineering, Data Analytics, or Data Science teams.
• Knowledge of NLP techniques and commonly used AI/ML models.
• 4 years of querying and modeling data using SQL.
• 2 years using Python for data analysis/data science (matplotlib, numpy, pandas).
• 2 years building data models for use in dashboarding tools (Looker, Sisense, PowerBI, Tableau, or similar).
• Familiar with distributed computing systems such as Spark (Scala, Pyspark).
• Ability to influence strategy and align stakeholders to evolve data use based on research, data, and industry trends.
• Fluent with git (preferred) or other version control systems and practices.
• Experience with pipeline orchestration tools such as Databricks Workflows or Airflow.
• Experience with dimensional modeling and creating data marts for a variety of stakeholders.
• Experience with monitoring, logging, and other observability practices for maintaining data pipelines in production.
• Familiarity with CI/CD systems.

Nice-to-haves

• Experience in the nonprofit sector or with mission-driven organizations.
• Familiarity with mental health data and crisis intervention metrics.

Benefits

• 20 paid holidays including federal holidays and floating holidays.
• Flexible paid time off, including 15 vacation days, 3 personal days, and 7 sick days.
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee.
• 403B retirement plan with a 3% contribution by Crisis Text Line.
• 12 weeks paid parental leave after 6 months of employment.
• Student loan repayment after 2 years of continuous full-time service.
• Family support through a virtual childcare platform.
• Monthly stipends for mental health, internet service, and wellness.
• Annual professional development stipend.
• One-time home office setup allowance.