Senior Manager, Design Lead - Brand and Marketing

$199,100 - $227,200/Yr

Capital One - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering innovative, accessible, and world-class products that redefine our customers' day-to-day financial activities. We are currently seeking a Senior Manager, Design Lead, with brand and marketing experience, to join our Business Cards & Payments design team. The ideal candidate will be an expert at blending brand and user experience design to drive prospect marketing initiatives on our CapitalOne.com site. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Responsibilities

• Collaborating with brand, marketing, business, product, and technology teams to uncover customer and business needs and translating them into transformative, intuitive, user-friendly, and on-brand interfaces.
• Translating complex ideas into understandable concepts that evolve and enhance the shopping and applying experience for business customers.
• Engaging in portfolio prioritization to help set the strategy and roadmap for the team.
• Managing through shifting priorities to provide clear direction and input on prioritization and support early product definition.
• Advocating for the customer through human-centered design methods, including discovery, ideation, and user testing.
• Championing prioritization of design-centered product enhancements grounded in research and analysis.
• Working with partners and teams across different locations.
• Connecting with design community peers by learning, sharing, and teaching.
• Creating and facilitating design-led workshops to engage and build alignment across different partners and teams.
• Building and leading successful teams by mentoring, coaching, and elevating others.
• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks.
• Leading your team through career development plans to encourage talent growth.
• Navigating conflict resolution within your team as well as within projects, teams, and partner relationships.
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact.
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
• Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive.
• Framing problems, determining insights, and defining visual designs to serve customer needs.
• Working within an established design system.
• Ideating, sketching, and delivering low to high fidelity prototypes.
• Designing within existing and creating new standards to contribute to our internal design system, best practices, and guidelines.
• Storytelling and presenting visual concepts to various stakeholders.
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Requirements

• At least 9 years of experience with user interface and user experience design.
• Bachelor's degree or military experience.
• Advanced degree, trainings, or certifications in User Interface design.
• Comfortable working with a variety of business partners and delivering outcomes.
• Familiarity with design and prototyping tools, such as Sketch and/or Figma.
• Experience designing for cross-channel experiences.
• Experience working within an established design system.
• Experience managing a cross-functional team.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive set of benefits supporting total well-being