Senior Manager-Digital Product Management - GLB

$90,000 - $165,000/Yr

American Express - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Senior Manager of Digital Product Management at American Express will lead the transformation of the Loyalty platforms that support global Card Member capabilities. This role involves collaborating with engineering teams, prioritizing product backlogs, and ensuring high-quality feature launches while fostering a culture of agility and product ownership. The position requires a strong understanding of the loyalty and benefits domain, as well as the ability to influence stakeholders and drive product strategy.

Responsibilities

• Collaborate with marketing, design, engineering, and other product colleagues to create an outcome-oriented product strategy
• Build strong relationships with various market teams and P&L owners to understand their needs and challenges
• Develop a robust understanding of the loyalty and benefit domain as well as the competitive landscape
• Embrace data and insights to build compelling stories and persuade/influence other teams and leadership
• Move products from new ideas to proof of concept and on to full featured scalable technology enabled solutions
• Manage a roadmap/backlog that brings others with you, evangelizing the targeted outcomes and ideas
• Build and actively manage a product backlog of features and capabilities in collaboration with business teams
• Manage work allocation of scrum teams by translating features into prioritized user stories
• Participate in and support agile practices and ceremonies to reinforce the agile transformation of the delivery team
• Coach and develop the skills of more junior product managers and owners

Requirements

• Experience in software product management throughout the product lifecycle
• Proven track record in defining winning product constructs and delivering a product roadmap
• Excellent collaborator with experience influencing others without authority
• Strong storytelling skills to communicate product vision, strategy, and roadmap
• Ability to tackle problems and apply creative solutions
• Understanding of how technology can improve people's lives
• Strong experimental and curious mindset
• Experience in driving solutions to engage and retain customers
• Knowledge of Loyalty Programs and associated products is desirable

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities