American Express - New York, NY
posted 3 months ago
As a Senior Manager in Digital Product Management at American Express, you will play a pivotal role in leading the PMO activities that support the delivery of a robust operational Change Management agenda. This agenda is crucial for the technical delivery of upgraded platforms that enhance the B2B Solutions products. Your work will directly impact the customer experience as we modernize our systems to align with evolving business needs. This high-priority initiative is not only visible across the organization but is also expected to generate significant financial benefits for the company. In this role, you will collaborate proactively with the B2B Solution Product team and other key business partners to ensure that all deliverables are completed within set deadlines. You will maintain structure and governance around managing and tracking the delivery of requirements, ensuring accountability across requirement owners, and that action items are delivered in a timely manner. Your responsibilities will include creating and maintaining tools to document, track, and report progress, including a detailed and comprehensive Project Plan. You will facilitate team collaboration and maintain a regular cadence of meetings to review progress and troubleshoot issues. Additionally, you will facilitate interactions between Product and key stakeholders across functional teams to drive issue resolution and decision-making. Your role will also involve identifying dependencies and downstream impacts to other products, processes, and platforms within the B2B Solutions ecosystem, ensuring that these are accounted for within the project plan. This position requires a strong focus on customer experience management and overall roadmap prioritization and planning, as the B2B Solutions team aims to capture B2B spend through various ecosystem partners.