Senior Manager-Digital Product Management, Product Development
$90,000 - $165,000/Yr
American Express - New York, NY
posted 9 days ago
Full-time - Senior
New York, NY
Credit Intermediation and Related Activities
About the position
The Senior Manager of Digital Product Management at American Express is responsible for leading cross-functional teams to develop and launch new customer-facing products and features. This role emphasizes collaboration across various departments to enhance customer experiences while ensuring compliance with regulations and internal controls. The position requires a strategic mindset to drive business results and improve operational efficiency in product development.
Responsibilities
- Lead the launch of new customer-facing products, features, and capabilities.
- Participate in concept development, feasibility assessment, and end-to-end customer experience design.
- Understand business objectives and customer needs to develop new solutions.
- Act as the digital product owner for Consumer-wide cross-portfolio products and processes.
- Lead strategic initiatives to drive business results and improve customer experiences.
- Collaborate with internal and external partners to align product decisions.
Requirements
- Strong stakeholder management skills to drive results in a large organization.
- Ability to communicate complex processes and regulatory requirements clearly.
- Skilled in translating business and customer needs into tech requirements.
- Familiarity with product lifecycle and scaled agile delivery.
- Ability to excel in a fast-paced environment and tackle challenges.
Nice-to-haves
- Experience in regulatory environments and building controlled processes.
- Creative problem-solving skills and attention to detail.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements
- 20+ weeks paid parental leave for all parents
- Free access to global on-site wellness centers
- Free and confidential counseling support through Healthy Minds program
- Career development and training opportunities
