American Express - Atlanta, GA
posted 2 months ago
As a Senior Manager in Digital Product Management at American Express, you will play a pivotal role in the Global Commercial Services (GCS) Small Business Services (SBS) & Business Blueprint (BBP) Business Operations team. This position is integral to the development and execution of the risk and control framework, ensuring that our operations are not only efficient but also secure and compliant with industry standards. You will be responsible for creating, communicating, and implementing the Monitoring & Testing roadmap, which is essential for maintaining the integrity of our business processes. Your role will require a deep understanding of critical business processes, allowing you to conduct thorough product and process risk and control assessments. You will enhance and strengthen the internal control environment, facilitating audits, reviews, and examinations, and driving action plans to closure. Analyzing known issues and complaint trends will be part of your responsibilities, as you identify necessary control enhancements and monitoring needs. You will need to be comfortable with ambiguity, translating unstructured information into structured, actionable plans that drive results. Collaboration is key in this role; you will work closely with key stakeholders, including Product Owners and Control Management, to influence improvements in the control environment without direct authority. Your ability to analyze complex data and processes will be crucial in finding innovative solutions, and you will need to effectively prioritize tasks to achieve strong results with limited resources. Adaptability to changing business priorities and awareness of the latest trends in the risk and compliance space will be essential for success in this position.