American Express - New York, NY
posted 2 months ago
As a Senior Manager of Digital Product Management at American Express, you will play a pivotal role in leading product development efforts within the Marketing Enablement and Transformation team. This position is part of a multi-year technology transformation initiative aimed at enhancing capabilities and solutions for the U.S. marketing organization. You will be responsible for defining the strategic direction of the products you oversee, which includes outlining the product vision, goals, and roadmap milestones. Your leadership will be crucial in driving high-quality, customer-first communications that accelerate business growth through optimized go-to-market solutions and the development of best-in-class MarTech products and processes. In this role, you will lead customer discovery efforts across multiple stakeholder teams to understand their needs, challenges, and opportunities. You will translate these needs into a prioritized list of technical capabilities and features that will guide solutioning and development activities in partnership with engineering teams. Your responsibilities will also include coordinating product releases, leading acceptance testing efforts, and monitoring the post-launch performance of features to ensure they meet the defined goals and deliver value to the organization. American Express values integrity and teamwork, and as part of Team Amex, you will be recognized for your contributions and leadership. You will have the opportunity to work with one of the most valuable data sets in the world, identifying insights and actions that can significantly impact both customers and the business. This role offers a unique chance to grow your career while being part of a diverse community committed to supporting each other and the customers we serve.