Senior Manager - Digital Product Management

$90,000 - $165,000/Yr

American Express - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Senior Manager - Digital Product Management at American Express is responsible for leading the transformation of the company's APIs within the Global Loyalty & Benefits organization. This role involves collaborating with business and technology partners to shape product strategy and roadmap, while fostering a culture of agility and product ownership. The Senior Product Manager will oversee a team of product owners, ensuring high-quality feature launches and driving consensus among stakeholders.

Responsibilities

• Communicating and building consensus across multiple teams to create product vision and solutions
• Consulting with key business partners and stakeholders to articulate outcomes and expectations, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions
• Partnering with execution teams to ensure delivery of consistently high-quality, timely feature launches
• Coaching and mentoring team of product owners
• Weighing initiatives against opportunity costs and feasibility to build product roadmaps
• Building and fostering a culture of agility and product ownership in close partnership with technology and business teams
• Facilitating resolution of risks, issues, and changes tied to the product backlog
• Developing a robust understanding of loyalty and API domain as well as competitive landscape
• Deep engagement and consultation with various architects, products owners, and business teams to understand current and future needs
• Full participation in and support of agile practices and ceremonies
• Collaborate with other team members to define business requirements to meet the end users' needs
• Provide vision to the Agile development team and stakeholders throughout the project and create requirements
• Be an active team member in mitigating impediments impacting successful team completion of Release/Sprint Goals

Requirements

• 5+ years of experience working on/with software development teams in a product role
• Technical understanding of APIs
• Experience with mentoring and coaching product owners
• A good balance of technical knowledge and business acumen with experience in driving innovation and business metrics with a customer-first mindset
• Ability to establish and maintain effective working relationships with all levels within the organization, including external partners
• Familiarity with agile and scrum software development methodologies
• Excellent communication skills with ability to engage, influence, and inspire collaboration and alignment
• Experience working with global teams across different time zones
• Problem solving, project management and analytical skills; ability to prioritize and complete tasks
• High degree of personal organization
• Shows individual initiative, proactiveness and personal accountability
• Bachelor's degree in related field required (or comparable experience). Master's degree preferred.

Nice-to-haves

• Familiarity with Jira, Rally, Confluence, Gitlab/Github, Postman preferred

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities