Senior Manager-Digital Product Manager Intelligent Automation/ Generative AI

$90,000 - $165,000/Yr

American Express - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Senior Manager - Digital Product Manager for Intelligent Automation/Generative AI at American Express is responsible for leading the development and execution of product roadmaps that leverage emerging technologies to enhance merchant experiences. This role involves collaborating with cross-functional teams to create scalable solutions, managing the product lifecycle, and driving continuous improvement in performance metrics. The position requires a strategic mindset and a passion for innovation in the digital product space.

Responsibilities

• Develop product roadmaps based on vision, strategy, and goals
• Collaborate with engineering team and other product owners to define scalable intelligent automation and generative AI solutions that meet stakeholder needs
• Document and manage detailed requirements as prioritized feature and user story backlogs that maximize value
• Deliver throughout the product lifecycle by leading sprint planning, creating clear sprint/increment goals, and managing delivery of features through the software development lifecycle through to launch and rollout
• Monitor key performance metrics and drive continuous improvement on the performance of delivered solutions
• Improve efficiency of planning and time-to-launch by contributing to process and working practice improvements
• Report on status across the organization on roadmap, progress against goals, and generated value
• Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI

Requirements

• 5+ years of in-depth experience with Agile methodologies and tools, working directly with scrum teams to launch products and features
• Outstanding communication and collaboration skills, able to simplify complex ideas and navigate cross-functional teams
• Experience eliciting and defining development-ready requirements from vaguely defined business opportunities
• Strong analytical and problem-solving skills, with the ability to analyze data and processes to identify creative solutions
• Proven ability to influence without authority and communicate effectively across all levels of the organization
• Highly organized and detail-oriented with a proven ability to manage multiple workstreams

Nice-to-haves

• Experience in project management and process transformation
• Understanding of Intelligent Automation and Generative AI to solve business pain points
• Experience in using design thinking techniques and UX design and research
• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities