Senior Manager-Digital Product Operations

About the position

The Senior Manager, Digital Product Operations will collaborate with the B2B Solutions Product and Control Management teams to usher new initiatives or products and changes to existing products through the New Product Governance (NPG) process (AEMP 54). The Senior Manager, Digital Product Operations will provide oversight, guidance, and support to the B2B Solutions product teams. A successful candidate will develop a deep knowledge of the B2B Solutions product suite, establish strong relationships with First Line of Defense, and understanding of Second Line of Defense (Global Risk & Compliance), and mastery of AEMP 54 policy to play a pivotal role in improving efficiency and effectiveness within the NPG process. The Senior Manager would have 1 direct report.

Responsibilities

• Lead New Product Approvals (AEMP54) for all B2B Solutions products, collaborating closely with Control Management
• Drive improvements to streamline and improve agility across the process
• Collaborate directly with Product to understand new initiatives and provide guidance to achieve AEMP 54 approval
• Maintain oversight on product roadmap and coordinate timelines to aid in timely submission to NPA process
• Provide support and facilitate interactions between Product and key Risk Pillar SMEs (e.g., LOBCO, Information Security, GCO, Privacy)
• Communicate updates, risks/watchouts and upcoming milestones to partners and leadership on a consistent basis
• Responsible for Special Projects support
• Responsible for preparing reports, presentations, and other deliverables for management and stakeholders for project updates and overall health stats
• Responsible for Monitoring and reporting on NPG completion rates, identifying trends and patterns, and making recommendations for improvement

Requirements

• Ability to innovate and identify process improvements
• Must be highly organized and structured individual with an ability to handle several workstreams and to demonstrate attention to detail, adaptability, flexibility, resourcefulness, and efficiency
• Experience working in a highly collaborative, matrixed environment, developing relationships and influencing without direct authority
• Ability to effectively prioritize and drive strong results with limited resources
• Proficient in problem-solving with a proven track record to navigate timelines while consistently delivering quality results that meet or exceed requirements
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Bachelor's Degree required

Nice-to-haves

• Experience working in either an operational excellence, control, operations, audit, banking or risk role or other relevant experience, preferably with a deep understanding of critical operational risk management lifecycle activities
• Experience and demonstrated track record in B2B product development
• Experience working with product, risk, and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express
• Bachelor's degree in Finance, Business, Risk Management, or related field or equivalent experience

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities