Ford - Trenton, NJ

posted 2 months ago

Full-time - Senior
Remote - Trenton, NJ
Transportation Equipment Manufacturing

About the position

As a Senior Manager in the Digital Product Program Management Office at Ford Motor Company, you will play a pivotal role in shaping the future of mobility by overseeing the integration of hardware, software, and services across various Ford divisions. Launched in 2023, the Integrated Services initiative aims to create innovative customer experiences that allow for unprecedented customization of vehicles through over-the-air (OTA) updates. This position is not just about managing projects; it's about leading a transformation in how Ford interacts with its customers and how its vehicles function in a connected world. In this role, you will operationalize Ford's Services Cycle Plan, ensuring that digital product feature roadmaps align with engineering commitments. You will partner with the Services Strategy team to define hardware requirements and collaborate with stakeholders from various departments to standardize and enhance the software development process. Your leadership will be crucial in managing complex, cross-functional projects from ideation to execution, ensuring that all team members are aligned and informed throughout the process. Effective communication and stakeholder management will be key components of your responsibilities. You will develop streamlined communication channels to facilitate organizational change and ensure that all stakeholders are aware of project statuses and required actions. Your role will also involve representing the Digital Product team in governance forums and stage gate reviews, contributing to discussions that shape the direction of projects and resolve any blockers. Risk management will be another critical aspect of your position. You will need to anticipate potential bottlenecks and provide strategic solutions to keep projects on track. Additionally, you will be responsible for developing and maintaining metrics and KPIs that provide transparency and accountability across the organization, driving excellence in project delivery. As the PMO evolves, there may be opportunities for you to transition from an individual contributor role to a people leader, fostering a culture of continuous improvement and innovation within the team. This position is primarily remote, with a hybrid option available for candidates residing within 50 miles of the Dearborn, Michigan office.

Responsibilities

  • Oversee the operationalization of Ford's Services Cycle Plan, aligning Digital Product feature roadmaps with engineering commitments.
  • Partner with the Services Strategy team to define and incorporate hardware requirements into vehicle programs.
  • Collaborate with stakeholders from Digital Product, Tech Strategy, Services Strategy, and Technical Program Management to standardize software development processes.
  • Support the Integrated Services Leadership team in planning and managing complex, cross-functional digital and offline projects from ideation to execution.
  • Develop streamlined communication and feedback channels to ensure transparency and effective change management.
  • Represent Digital Product in weekly stage gate reviews and contribute to monthly governance forums with Ford Executive Leadership.
  • Anticipate bottlenecks and provide critical issue management, articulating risks and recommended prioritization based on business needs and customer impact.
  • Develop and maintain metrics and KPIs for project performance and improve the Digital Product quarterly business review process.
  • Identify and implement process improvements to enhance project delivery and efficiency.
  • Act as an Individual Contributor in the first year, with potential to become a people leader as the PMO evolves.

Requirements

  • Bachelor's degree in a relevant field.
  • 10+ years of professional experience in leading organizational transformation and innovation, particularly in enterprise agile transformations.
  • 5+ years of experience leading complex, cross-functional projects with autonomy in an unstructured environment.
  • 5+ years of experience creating Key Performance Indicators (KPIs) and associated dashboards to track project performance.

Nice-to-haves

  • Master's degree in a relevant field.
  • Experience with in-vehicle architectures and their integration into digital products.
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