Senior Manager, EAM Systems

$109,826 - $144,146/Yr

Metropolitan Transportation Authority - Jamaica, NY

Full-time - Mid Level

Jamaica, NY

Transit and Ground Passenger Transportation

About the position

The Senior Manager, EAM Systems is responsible for overseeing and managing the implementation of the Enterprise Asset Management (EAM) suite of systems at the Long Island Rail Road (LIRR). This role requires close collaboration with various LIRR operating departments, MTA headquarters, IT, and other agencies to ensure reliable and stable operations of the EAM systems. The Senior Manager will lead the design, development, management, and utilization of cross-functional EAM systems to meet the functional and technical needs of the business. This includes managing stakeholders and vendors to mitigate any EAM system-related issues and risks, ensuring the integrity of EAM systems, maintaining data quality, and managing program enhancements to meet the needs of LIRR's operating departments. In this position, the Senior Manager will develop detailed process flows to illustrate processing logic for business requirements, ensuring that the functionality of the application meets end-user needs. They will contribute to the development of test plans and participate in post-implementation reviews to confirm that requirements are met. The role also involves writing documentation that describes implementation and operating procedures to assist in user training and troubleshooting. The Senior Manager will coordinate with business users and IT to resolve systems issues and advance development projects, as well as conduct system tests when products are upgraded to ensure the integrity of existing functionality. Additionally, the Senior Manager will serve as a technical lead and project manager for EAM projects, reviewing, analyzing, and modifying systems, including encoding, testing, debugging, and installing for large-scale systems. They will act as a liaison between end users and IT, arranging for technical support and problem resolution. The role includes developing materials to support user training on new or revised systems/applications and ensuring that EAM systems are enhanced with location information in coordination with GIS teams. The Senior Manager will represent LIRR in working committees at the MTA and industry for all EAM-related efforts, champion change management, and develop strategic communication to manage stakeholder engagement. Furthermore, they will be responsible for developing and motivating personnel within the department, providing career development for subordinates, and ensuring a safe working environment while promoting safe work practices.

Responsibilities

• Provide oversight and management of the Enterprise Asset Management suite of tools such as Hexagon EAM/Maximo.
• Develop detailed process flows to show processing logic for business requirements.
• Ensure the functionality of the application meets the needs of end users.
• Contribute to the development of test plans and participate in post-implementation reviews.
• Write documentation that describes implementation and operating procedures for user training and troubleshooting.
• Participate in systems design to maximize system efficiency.
• Coordinate with business users and IT to resolve systems issues and advance development projects.
• Develop materials to support user training on new or revised systems/applications.
• Conduct system tests when products are upgraded to ensure integrity of existing functionality.
• Participate in feasibility analysis for systems/applications enhancements.
• Serve as a technical lead and project manager for EAM projects.
• Review, analyze, and modify systems, including encoding, testing, debugging, and installing for large-scale systems.
• Act as a liaison between end users and IT, arranging for technical support and problem resolution.
• Participate in user training on new or revised systems/applications.
• Coordinate with GIS teams to enhance EAM systems with location information.
• Represent LIRR in working committees at the MTA and industry for EAM-related efforts.
• Ensure the EAM data/information and the program is sustained within LIRR.
• Champion change management and manage stakeholder engagement.
• Develop and motivate personnel within the department, providing career development and coaching.
• Promote safe work practices and provide safe working conditions.
• Provide oversight of time and attendance.

Requirements

• Bachelor's Degree in computer discipline or information science, or equivalent experience.
• Approximately 7 to 10 years of system/application experience.
• Progressively responsible related management/supervisory experience (approximately 2 to 3 years).
• Experience in solving complex data and providing solutions to business problems.
• Working experience with enterprise applications and/or EAM suite of tools, such as Infor EAM, Maximo, etc.
• Experience with database management products and applications.
• Strong background in dashboard platforms like Tableau, PowerBI, and others.
• Experience in analytics tools that provide actionable insights into operational efficiency and key business performance metrics.
• Strong management skills with effective communication abilities.
• Self-motivated with the ability to oversee and motivate others.
• Demonstrated initiative, professional integrity, and demeanor.
• Ability to work independently and in groups to achieve defined goals.
• Strong human relations, communication, and interpersonal skills.
• Strong organization, problem-solving, administrative, and management skills.
• Experience with quality control and auditing of systems and applications.

Nice-to-haves

• Master's Degree in computer discipline or information science.
• Progressively responsible asset management experience in railroad operations.
• Enterprise Application experience is preferred.
• Working experience with SQL is preferred.
• Knowledge of asset management software and processes, geospatial methodologies, GIS, GPS, RS, LRS, enterprise system architecture, spatial and relational databases, and mobile technology implementation.