American Express - Phoenix, AZ
posted 2 months ago
The Senior Manager, Enterprise Payments Product Development role at American Express presents an exciting opportunity to lead the development of modern foundational bill payment capabilities within the Enterprise Payments Center of Excellence (COE). This position is integral to a large-scale, enterprise-wide program aimed at accelerating the development of enterprise payment services and redesigning the operating model to enhance payment execution excellence. The successful candidate will report to the Director of Product Development and will play a pivotal role in building the next generation of bill payment capabilities that will serve customers across various touchpoints. In this role, you will collaborate closely with Product Management teams to translate product strategies and roadmaps into actionable technical capabilities and delivery plans. You will be responsible for developing capability release plans in conjunction with key stakeholders, including Product Management, Engineering, Operations, and market teams. Your participation in the discovery and envisioning of capabilities will be crucial in powering key customer journeys at American Express. You will drive the definition and refinement of capabilities, features, user stories, and associated success criteria, ensuring that market-specific platform requirements are included in global platforms and market expansion release plans. Additionally, you will develop a delivery strategy for modernization, establishing a playbook for the enablement and scaling of modern payment capabilities globally. Your role will also involve prioritizing and sequencing the delivery of payment capabilities within scrums and participating in cross-team delivery planning. Monitoring and assessing delivery and performance metrics will be essential to identify opportunities for improving delivery predictability and time to market. As a bridge between technical teams and business stakeholders, you will ensure clear communication and alignment on product goals and progress. Fostering a collaborative culture focused on delivery excellence will be a key aspect of your leadership in this role.