Senior Manager - Exam Management

$90,000 - $165,000/Yr

American Express - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Senior Manager - Exam Management at American Express plays a crucial role in overseeing the internal audit and external exam management processes within the Global Commercial Services (GCS) division. This position is responsible for ensuring compliance with enterprise policies, enhancing the efficiency of exam management processes, and providing analytical support for audits and reviews. The role emphasizes collaboration with various business partners to improve operational controls and customer experience while maintaining a focus on risk management and governance.

Responsibilities

• Support the day-to-day internal Audit and Second line review processes and external exam management process.
• Track resolution of requests and ensure significant risks and issues are escalated appropriately.
• Streamline and enhance the efficiency of GCS exam management processes.
• Provide analytical rigor to support audits, exams, and reviews with accuracy and transparency.
• Review and enforce compliance with enterprise policies.
• Support GCS exam and findings communications with governance processes and committees.
• Develop and implement key reporting, metrics, tracking, and insights around exam management activities.
• Share insights and best practices across the enterprise to enhance operational controls.

Requirements

• 4+ years of experience in operational risk management, preferably within Risk and/or Internal Audit functions.
• Understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Experience in process governance aligned with policies and regulatory frameworks.
• Robust analytical and problem-solving skills to analyze data and evaluate risk scenarios.

Nice-to-haves

• Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees or certifications are advantageous.
• Experience in translating operational risk strategy into execution guidelines.
• Experience in managing operational risk exam management processes.
• Experience in the financial services industry.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities