Senior Manager for Document Fulfillment and Safekeeping Operations - Director

$150,000 - $221,500/Yr

Deutsche Bank - Santa Ana, CA

Full-time - Senior

Remote - Santa Ana, CA

501-1,000 employees

Credit Intermediation and Related Activities

About the position

As the Senior Manager for Document Fulfillment and Safekeeping Operations, you will be responsible for the operational management and support of current and future-state processes within Document Custody Operations. The Document Custody Operations team, consisting of over 750 staff across multiple shifts in two locations, processes more than 45,000 document-related transactions daily. This includes the receipt of upwards of 5,000 packages containing over 30,000 files each day, the sorting and directing of these files to the appropriate Operations teams for New Collateral Reviews, Loan file reinstatements, and the accurate management and filing of these new files with an existing inventory of over 23 million files for safekeeping. Additionally, the team fulfills approximately 15,000 Release/shipping requests daily for over 100 clients. In this role, you will have direct involvement with the new product pipeline and support new business initiatives, ensuring accountability for the delivery of programs and projects in line with organizational strategy. You will promote continuous improvement and drive group strategy and change across several initiatives, minimizing risks, mitigating issues, and identifying opportunities to reduce costs for the function. Collaboration is key, as you will work closely with Run the Bank business owners (Front Office and Operations), Legal and Compliance, Regulatory Affairs, and relevant Deutsche Bank technology delivery programs. You will serve as the operational representative in Document Custody industry forums, coordinating audit, operational risk, and other control requirements while meeting financial targets associated with operations. This includes managing headcount targets, overtime, and project expenses, and providing stakeholders with clear status updates to assist in the delivery of timely, accurate, and compliant business requirement documentation. Furthermore, you will assist in managing relationships with the business, technology, clients, and vendors, establishing and implementing strategies to support scalability and efficiency of products through automation, process redesign, and continuous improvement.

Responsibilities

• Manage the operational processes within Document Custody Operations.
• Oversee the receipt, sorting, and directing of document packages and files to appropriate teams.
• Ensure accurate management and filing of new files in safekeeping inventory.
• Fulfill Release/shipping requests for clients in a timely manner.
• Collaborate with various stakeholders to support new business initiatives and product pipelines.
• Promote continuous improvement and drive change across operational initiatives.
• Coordinate with other teams to ensure service level agreements are met.
• Provide status reports on regulatory projects and escalate issues as necessary.
• Manage relationships with business, technology, clients, and vendors to enhance operational efficiency.

Requirements

• Strong leadership experience with an empowering mindset.
• Experience in managing mid-large-scale operations in Document Custody, Loan Servicing, Fulfillment, or Records Management.
• Strong understanding of GSE's Fannie Mae, Freddie Mac, and Ginnie Mae custodial guide requirements.
• Experience in delivering and coordinating small to medium programs with offshore partners.
• Strong analytical and numerical skills with effective communication and presentation skills.

Nice-to-haves

• Ability to manage and prioritize numerous tasks concurrently.
• Ability to adapt to change in real time while maintaining operational sustainability.

Benefits

• Diverse and inclusive environment that embraces change, innovation, and collaboration.
• Hybrid working model with in-office and work from home flexibility.
• Generous vacation, personal, and volunteer days.
• Competitive compensation packages including health and wellbeing benefits.
• Retirement savings plans and parental leave.
• Educational resources and matching gift programs.