Senior Manager - Global Digital Product Enablement

$90,000 - $165,000/Yr

American Express - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

As a Senior Manager in Global Digital Product Enablement at American Express, you will play a pivotal role in driving product enablement and operations across digital and Web3 initiatives. This position is designed for a strategic leader who can navigate the complexities of product management while ensuring that risk-related product requirements are met. You will serve as the central business contact for key strategic projects within Amex Digital Labs, focusing on the go-to-market implementation of new digital payment products. Your responsibilities will include managing cross-functional teams, guiding products through necessary reviews and approvals, and collaborating with international markets to share best practices. In this role, you will actively contribute to product ideation by leveraging feedback from customers, merchants, and internal stakeholders to develop innovative solutions. You will also be responsible for anticipating risks and ensuring that appropriate mitigation plans are in place to maintain delivery timelines. Your ability to improve processes and develop resources will be crucial in increasing agility and speed to market. Additionally, you will supervise the ongoing performance of products in the market and provide thought leadership on optimizing future launches. This position requires outstanding interpersonal and communication skills, as you will need to influence partners across various functions. You should be comfortable handling ambiguity in a fast-paced environment and possess the ability to drive results against tight timelines. A strong background in program management, strategic thinking, and relationship-building is essential for success in this role. A Bachelor's degree is required, and an MBA is preferred.

Responsibilities

• Drive the go-to-market implementation and product operations for new digital initiatives.
• Lead end-to-end internal management for the global launches of new digital payment products.
• Project manage across Amex Digital Labs teams and other key relevant partners to guide product through appropriate Amex reviews & approvals.
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout the plan.
• Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates.
• Collaborate closely with international markets to secure necessary approvals and share standard methodologies in global markets when applicable.
• Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions.
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery.
• Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market.
• Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches.
• Lead a direct report.

Requirements

• Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions.
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility.
• Ability to drive results against timelines, prioritize, and execute flawlessly.
• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
• Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously.
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change.
• Excellent relationship-building with partners and across internal stakeholders.
• Proven track record in crafting and storytelling via PowerPoint presentations.
• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences.
• Prior experience in articulating product functionality and demonstrating technical acumen a plus.
• Bachelor's Degree required, MBA a plus.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities