Senior Manager, Global Product Education

$119,900 - $170,000/Yr

L'Oréal - Jersey City, NJ

Full-time - Mid Level

Remote - Jersey City, NJ

10,001+ employees

Health and Personal Care Retailers

About the position

The Senior Manager, Global Product Education at L'Oreal USA is responsible for developing and delivering product education collateral for new launches and existing products within the Dermatological Beauty Division. This role involves significant collaboration with various functions, including Product Development and Digital Marketing, and includes direct market support and activations. The position requires strong communication skills and the ability to travel up to 30%.

Responsibilities

• Collaborate with Product Development, Global Marketing, and L'Oréal R&I teams to develop and deliver training assets and strategy for new launches, animations, and innovations.
• Build assets for multiple distribution channels, including medical dispensing, medical retail, travel retail, and pharmacy.
• Provide cross-functional support to International Business Development and DMI Sales expertise teams to ensure quality and utility of Medical Sales Aides/ADVs.
• Host or present in global webinars to heads of Education and Medical from markets where SkinCeuticals is sold.
• Maintain evergreen assets, including Product Knowledge Master Slides, Professional Category protocols, and demonstration videos.
• Support content writing for Professional Development programs for physicians, aestheticians, and operations managers.
• Direct support of key markets in training on new launches.
• Onboarding support for new Global Marketing hires with Product Knowledge Overviews and Aesthetic Procedure Upskilling.
• Provide booth support at DMI-led medical congresses 3-4 times per year.
• Participate in International Training Meetings and Worldwide Meetings.

Requirements

• Undergraduate Degree
• Minimum 5 years' experience in field education, sales, or content writing
• Licensed aesthetician or medical field experience
• Very strong written communication and curriculum development skills
• Ability to travel up to 30%
• Proficiency in Microsoft Office Suite, including PowerPoint
• Experience with e-learning authoring tools and/or LMS management (desired but not required)

Nice-to-haves

• Experience with teaching hands-on technical skills such as chemical peel application or laser operation

Benefits

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs