Senior Manager, Hospitality and Events

$95,900 - $146,900/Yr

Constellation Brands - Napa, CA

Full-time - Senior

Napa, CA

Beverage and Tobacco Product Manufacturing

About the position

The Senior Hospitality and Events Manager is responsible for overseeing the management and execution of all hospitality and events at Robert Mondavi Winery and the To Kalon Collective. This role involves leading the hospitality and events teams, ensuring alignment with the winery's image and values, and driving innovative guest programming to enhance visitor experiences.

Responsibilities

• Develop the trade Hospitality budget and ensure adherence to budgets across departments.
• Drive innovative and strategic guest programming that surprise, delight, and educate.
• Align trade hospitality team to be best in class alongside affiliated brand, sales, and PR teams.
• Manage staff in developing world-class visitor programming and implement practices that maximize onsite conversions.
• Review monthly reports related to the business and annual budget and process monthly billing.
• Develop and execute strategic business plans to drive sales and profits.
• Manage the development and execution of special winery programs and various paid programs/events as well as all other future culinary or wine-related projects, whether at the winery or at an offsite or outside location.
• Manage protocol and procedures for winery service, events, and trade including staffing (temporary and regular) logistics.
• Manage outreach plan that drives traffic to the winery.
• Manage the selling and marketing of paid events.
• Manage maintenance of winery event facilities and equipment.
• Assure the Hospitality environments are clean, safe and always maintains the highest level of appearance.
• Develop and maintain strong partnerships with Brand GM, Facilities GM, HR manager and Finance manager.
• Demonstrate training and mentoring skills to successfully lead a large team on delivering a world class consumer experience at all levels.
• Manage departmental/property reporting function(s) including but not limited to staff scheduling and accurate and timely payroll.
• Align with and support Brand Marketing initiatives and collaborate on annual programmed events such as new product release events and other annual consumer/trade experiences.
• Manage and motivate VC staff, delivering wine club sign-ups, revenue, and operating profit to plan.

Requirements

• At least 10 years' experience in a luxury hospitality operation with management expertise.
• Bachelor's Degree, preferably in the area of food service management or hospitality.
• Knowledge of and passion for wine and the culinary arts as well as providing world-class guest experiences.
• Experience with building and managing to department budgets and financial reporting.
• Must be organized and possess strong project management skills.
• Knowledge of wine and food service standards of customer service.
• Intermediate to advanced PC skills including Microsoft Outlook, Word, Excel and Power Point. Experience with Reserve software and Adobe publisher preferred.

Nice-to-haves

• WSET II or Introductory Certification from the Court of Master Sommelier preferred.
• TIPS certified.
• Food Service Manager certified.
• Experience in hotel or restaurant work.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)