Senior Manager HR Operations

Sanitas - Doral, FL

Full-time - Mid Level

Doral, FL

Professional, Scientific, and Technical Services

About the position

The Senior Manager of HR Operations is responsible for overseeing the day-to-day operations of group benefits programs within a global healthcare organization. This role focuses on providing excellent customer service, managing quality benefits plans, and ensuring compliance with regulations. The manager will also investigate new benefits programs, improve existing ones, and conduct benefits cost analysis while monitoring benefits administration across the company.

Responsibilities

• Research employee benefits plans and vendors to identify those that present the best value.
• Design, recommend and implement new benefits programs, examining possible plan designs and benefits cost changes.
• Negotiate with vendors and administrators for best plans, options and rates.
• Serve as primary contact for plan vendors and third-party administrators.
• Coordinate transfer of data to external contacts for services, premiums and plan administration.
• Evaluate and revise internal processes to reduce costs and increase efficiency.
• Document and maintain administrative procedures for assigned benefits processes.
• Ensure compliance with applicable government regulations and timeliness of required reporting and fees.
• Coordinate daily benefits processing, handling enrollments, COBRA, terminations, changes, and claims.
• Oversee maintenance of employee benefits files and update employee payroll records.
• Gather employee data and oversee the processing of monthly billings and preparation of vouchers for payment of administrative fees.
• Analyze current benefits, evaluating usage, services, coverage, effectiveness, and costs.
• Perform plan audits and prepare data for actuarial assessments.
• Review cost estimates and statistical analyses regarding benefits programs.
• Survey industry trends and complete benefits surveys.
• Monitor administrative costs of benefits programs and recommend cost containment strategies.
• Provide customer service support to internal and external customers.
• Design and distribute materials for benefits orientations and open enrollment.
• Assist in the annual open enrollment period and process changes within deadlines.
• Serve as a contact in the benefit audit process.

Requirements

• Three to five years of related benefits or employee benefits administration experience.
• Strong knowledge of federal and state regulations.
• Advanced proficiency in MS Excel.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described.

Nice-to-haves

• Bachelor's degree in human resource management or related field.
• SHRM-CP or SHRM-SCP and/or CEBS professional designations preferred.
• Bilingual fluency in English and Spanish.
• Working knowledge with PAYCOM HRIS.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Life insurance coverage
• Disability insurance coverage
• Retirement plans
• Paid time off
• Flexible scheduling