Senior Manager, HR Operations

Centralsquare Technologies - Nashville, TN

Full-time - Senior

Remote - Nashville, TN

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Manager, HR Operations at CentralSquare Technologies is responsible for leading the HR organization to enhance organizational effectiveness and service delivery. This role oversees all aspects of HR operations, ensuring that HR systems and technologies align with the company's strategic goals. The position involves defining a vision for HR operations, optimizing HR systems, managing HRIS and payroll teams, and driving continuous improvement in HR processes and services.

Responsibilities

• Provide leadership across the HR organization to drive organizational effectiveness and superior service.
• Oversee all aspects of HR operations and ensure HR systems support the HR strategy.
• Define a vision for HR Operations and shared services, building core processes.
• Ensure data integrity, reporting, and analyze data flows for process improvement opportunities.
• Optimize HR systems to meet workforce requirements and create opportunities for automation.
• Leverage metrics/analytics to evaluate and identify HR process improvements.
• Set the overall direction for HR systems in collaboration with IT.
• Develop and manage the HRIS and Payroll teams.
• Manage the implementation of new functionality and business process improvements.
• Drive efforts to determine best HR system options for the organization and lead system implementation efforts.
• Manage vendors for HR technology and monitor service levels.
• Support the creation and deployment of HR shared services strategy.
• Establish protocols and ensure response to employee issues and requests.
• Collaborate with other functional leaders to assure program delivery.
• Develop and oversee the HR budget and analyze HR spend.
• Lead special HR projects as necessary.

Requirements

• BA/BS degree in related field
• Certification in HRIS, Project Management Professional (PMP), or Six Sigma
• Proven management skills with the ability to lead and develop a team
• ADP experience required
• 8+ years of progressive growth supporting HRIS solutions and implementations
• 6+ years leading HRIS functional support teams
• 4+ years leading HR transactional support teams
• Experience managing HR compliance programs
• Knowledge of SOX, privacy, and other compliance protocols
• Strong experience with data, metrics, and reporting using Microsoft Excel
• Demonstrated project management skills
• Systems implementation experience
• Experience preparing and presenting information to senior leadership
• Excellent interpersonal skills, strategic focus, and service-oriented disposition