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About the position
Join us as we simplify and elevate how our Vanguard employees experience HR, making their interactions effortless and delightful. We are dedicated process experts who are passionate about bringing Service Delivery to life across Vanguard. Our team leverages data to drive informed decisions and optimize HR experiences. We collaborate closely with clients and HR teams across Vanguard to understand their needs and deliver tailored solutions. Additionally, we partner effectively with teams like Corporate Systems team and our Chief Data and Analytics office to ensure that our initiatives are seamlessly integrated and highly impactful.
Responsibilities
- Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
- Oversees digital product management activities for multiple digital products, or one strategic product, with cross-divisional impact.
- Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
- Provides guidance and coaches digital product teams towards best practices and learnings. Oversees digital product teams' support of the messaging, communication, and customer outreach as necessary.
- Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions. Drives connection across all appropriate internal and external stakeholders.
- Leads the planning, development and implementation of new products with cross-divisional impact. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
- Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
- Participates in and influences ongoing business planning and departmental prioritization activities.
- Participates in special projects and performs other duties as assigned.
Requirements
- Deep experience and knowledge with ServiceNow
- Minimum of eight years related work experience, with at least three years innovation strategy and execution experience. Supervisory experience preferred.
- Service Now Certifications - preferred
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
