Senior Manager I, Operations

Walmart - Bentonville, AR

Full-time - Mid Level

Bentonville, AR

General Merchandise Retailers

About the position

The Senior Manager, Operations is responsible for managing the development and improvement of operational tools and customer-facing functionalities. This role involves providing direction on project requirements, collaborating with cross-functional teams, and driving the execution of business solutions to enhance efficiency and meet business goals. The position requires a strong focus on data analysis, project management, and stakeholder engagement to ensure successful implementation of initiatives.

Responsibilities

• Manage the development and improvement of operational tools and reports.
• Provide subject matter expertise and develop requirements for complex problems.
• Partner cross-functionally with product management, merchandising, and engineering.
• Build relationships with key stakeholders to implement business solutions.
• Develop new innovations and tools for site selection and improve selection methodology.
• Analyze and interpret information to improve business efficiency.
• Develop and implement scorecards and tracking mechanisms.
• Drive execution to meet metrics through customer service and platform development.
• Source, organize, analyze, and interpret data for decision support.
• Direct the execution of projects and manage associated project plans.

Requirements

• Master's degree in Business Administration, Engineering, Operations, or a related field plus 1 year of experience in operations or project management, OR a Bachelor's degree in the same fields plus 3 years of experience.
• Experience managing product roadmaps using Confluence, Jira, or Microsoft PowerPoint.
• Experience in technical program management and project management.
• Ability to conduct capability assessments and map business capabilities to product features.
• Experience in process improvement and change management.
• Strong data-driven decision-making skills using tools like SQL, Tableau, and Excel.
• Experience in strategic planning and KPI development.

Nice-to-haves

• Experience with data-oriented storytelling for stakeholders using PowerPoint and Tableau.
• Ability to create process maps and standard operating procedures using Microsoft Visio.

Benefits

• Equal Opportunity Employer