Senior Manager, Implementation

About the position

The Senior Manager, Implementation Configurations oversees and develops Implementation & Validation Analysts, ensuring efficient configuration for customer product implementations and change requests. This role consults with stakeholders to deliver complex solutions and supports team members by sharing best practices aligned with strategic and quality objectives.

Responsibilities

• Guide the configuration team through consultative project onboarding and requirement gathering.
• Manage onboarding for new team members and facilitate cross-training.
• Ensure timely project onboarding with adequate team support.
• Conduct product knowledge review sessions and participate in solution demos.
• Report monthly on project status and team resourcing.
• Standardize processes and support strategies to maintain excellence in configuration.
• Serve as a technical SME for assigned product lines.
• Collaborate with Product Teams on solution enhancements.
• Develop workflows, technical documentation, and collaborate on project challenges.
• Lead technical meetings to gain consensus on solution delivery.
• Communicate with leadership and stakeholders, adhering to process guidelines.
• Support internal process development to maintain operational efficiency and financial goals.
• Participate in audits and assess product impacts.
• Partner with Implementation Consultants on post-transition monitoring.
• Manage root cause analysis processes for continuous improvement.

Requirements

• Degree or equivalent experience.
• Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
• Degree or relevant healthcare experience.
• 9+ years in healthcare with platform expertise.
• 1+ year in supervisory or management roles.
• 9+ years in strategic partner collaboration.
• Extensive knowledge of patient journey variables.
• 5+ years in business needs evaluation and solution creation.
• Strong collaborative and customer-focused skills.
• Excellent communication and presentation skills.
• Ability to simplify complex technical requirements.
• Technical knowledge of products and integration experience.
• Project management and JIRA proficiency.
• Detail-oriented with strong analytical and problem-solving skills.

Benefits

• Competitive compensation package including base pay and potential bonuses.
• Annual bonus or long-term incentive opportunities.